Return & Refund Policy

Return & Refund Policy

Effective Date: Janauary 17th 2025

Aussie Vape Mart Australia. Here we strive to provide high-quality products and a reliable experience through our online vape store in Australia. This Return & Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.

1. 30-Day Money-Back Guarantee

Aussie Vape Mart offers a 30-day money-back guarantee on eligible products. Shop confidently knowing you can request a return if your order does not meet your expectations.

2. Eligibility for Returns

To qualify for a return, your item must meet the following conditions:

Condition

• Item must be unused, unopened, and in original condition
• No signs of wear, damage, or tampering

Original Packaging

• Must include all original packaging, accessories, manuals, and components
• Missing packaging may result in rejection of the refund

Timeframe

• Return must be requested within 30 days of purchase
• Returns outside this period will not be accepted

3. Non-Returnable Items

Due to hygiene and safety regulations in Australia, the following items cannot be returned:

• Opened or used e-liquids
• Used or opened disposable vapes
• Clearance or discounted sale items (final sale)
• Gift cards (non-refundable)

4. How to Request a Return

To initiate a return with Aussie Vape Mart:

Step 1: Contact Us

Email us at contact@aussievapemart.com.au
Include:

• Order number
• Product details
• Reason for return

Step 2: Return Approval

• Our team will review your request
• If approved, you’ll receive a Return Authorization Number (RAN) and instructions

Step 3: Package Your Item

• Securely pack the item
• Include your RAN and any required documentation

Step 4: Ship the Item

• Send to the return address provided
• Customers cover return shipping unless item is faulty or incorrect

5. Refund Process

Once your return is received and inspected:

• Approval: You’ll be notified of the outcome
• Refund Method: Original payment method
• Processing Time: 7–10 business days

If your refund hasn’t appeared after this period, contact our support team.

6. Exchanges

We offer exchanges for:

• Defective products
• Incorrect items received

To request an exchange:

• Contact us via email or phone
• Follow the return instructions provided

7. Damaged or Faulty Products

If your order arrives damaged or defective:

• Contact us within 48 hours of delivery
• Provide photos as evidence

We will:

• Replace the item at no cost, or
• Offer a full refund if replacement is unavailable

8. International Returns

For orders outside Australia:

• Return shipping costs are the customer’s responsibility
• Customs duties and taxes may apply
• Check with your local customs authority before returning items

9. Customer Support

Our Aussie Vape Mart support team is here to help:

📧 Email:contact@aussievapemart.com.au
📍 Location: Hurstville NSW 2220, Australia

We aim to respond promptly during business hours.

10. Policy Updates

Aussie Vape Mart reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

11. Final Note

Return & Refund Policy: Aussie Vape Mart Australia, we are committed to delivering a trusted online vape shopping experience in Australia with transparent policies and reliable customer support.

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