Effective Date: Janauary 17th 2025
At Aussie Vape Mart, we strive to provide high-quality products and a reliable experience through our online vape store in Australia. This Return & Refund Policy outlines your rights and our procedures for returns, refunds, and exchanges.
1. 30-Day Money-Back Guarantee
Aussie Vape Mart offers a 30-day money-back guarantee on eligible products. Shop confidently knowing you can request a return if your order does not meet your expectations.
2. Eligibility for Returns
To qualify for a return, your item must meet the following conditions:
Condition
- Item must be unused, unopened, and in original condition
- No signs of wear, damage, or tampering
Original Packaging
- Must include all original packaging, accessories, manuals, and components
- Missing packaging may result in rejection of the refund
Timeframe
- Return must be requested within 30 days of purchase
- Returns outside this period will not be accepted
3. Non-Returnable Items
Due to hygiene and safety regulations in Australia, the following items cannot be returned:
- Opened or used e-liquids
- Used or opened disposable vapes
- Clearance or discounted sale items (final sale)
- Gift cards (non-refundable)
4. How to Request a Return
To initiate a return with Aussie Vape Mart:
Step 1: Contact Us
Email us at contact@aussievapemart.com.au
Include:
- Order number
- Product details
- Reason for return
Step 2: Return Approval
- Our team will review your request
- If approved, you’ll receive a Return Authorization Number (RAN) and instructions
Step 3: Package Your Item
- Securely pack the item
- Include your RAN and any required documentation
Step 4: Ship the Item
- Send to the return address provided
- Customers cover return shipping unless item is faulty or incorrect
5. Refund Process
Once your return is received and inspected:
- Approval: You’ll be notified of the outcome
- Refund Method: Original payment method
- Processing Time: 7–10 business days
If your refund hasn’t appeared after this period, contact our support team.
6. Exchanges
We offer exchanges for:
- Defective products
- Incorrect items received
To request an exchange:
- Contact us via email or phone
- Follow the return instructions provided
7. Damaged or Faulty Products
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos as evidence
We will:
- Replace the item at no cost, or
- Offer a full refund if replacement is unavailable
8. International Returns
For orders outside Australia:
- Return shipping costs are the customer’s responsibility
- Customs duties and taxes may apply
- Check with your local customs authority before returning items
9. Customer Support
Our Aussie Vape Mart support team is here to help:
📧 Email:contact@aussievapemart.com.au
📍 Location: Australia
We aim to respond promptly during business hours.
10. Policy Updates
Aussie Vape Mart reserves the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.
11. Final Note
At Aussie Vape Mart, we are committed to delivering a trusted online vape shopping experience in Australia with transparent policies and reliable customer support.
Thank you for choosing Aussie Vape Mart.